During the lunchtime rush at a Dairy Queen of an undisclosed location, a blind man unknowingly dropped money on the ground, only to have another customer steal it. This is the letter that someone who watched wrote to the owner of the store. Full transcript is below the image, if this is too small to read.
I was at your store on Sept 10th at around 1pm during lunch time. I was standing in line as one of your employees was serving a gentleman. I noticed that the man being served was blinded or at least partially blinded. As he turned away after being served by your employee, I noticed that he had dropped a $20 bill on the ground. He kept walking because he did not see that he had dropped it. An older lady in front of me picked up the bill and instead of telling the gentleman that he dropped it, she put it in her purse. She as well as everyone else in the store knew that it was dropped by the gentleman when he was struggling to find his pocket and put his change away. Before I could say something to her, your employee stepped in. He politely asked her to give the $20 bill back to the young man who was blind. She told your employee that it was her money and she dropped it. Your employee asked her again to return the money to its rightful owner. She declined to do so. He then asked her to leave the store as he would not serve someone as disrespectful as her. She got extremely angry and began to swear at your employee, he stayed calm and never gave her any attitude. He calmly asked her to leave the store again as he would not serve her if she wouldn’t return the money to its rightful owner. The older woman then left the store, without returning the money. It was now my turn to order, your employee kept his cool and greeted me politely and apologized for the incident that had just taken place. I told him that he did the right thing and that I saw the blind man drop the money and it was not hers. After I received my order, i went and sat in the lobby, on the same side as the young man who dropped the money. Your employee then came into the lobby. What happened next I would have never expected. Your employee approached the young man and took out his wallet, and said “Sir on behalf of Dairy Queen, I would like to give you the $20 that you happened to drop on the ground as you walked away from the counter. I realize this is not the $20 bill you dropped because the older woman stole it, but it has the same face value.” The gentleman began to thank your employee for taking his own personal money and giving it to the blind man. I was in shock by the generosity that your employee had, taking his own money out of his own wallet to give to the customer because some other lady decided to steal something that wasn’t hers. As I was leaving, I went up and asked for your employee’s name he told me it was Joey. So from a customer of your store and customer of DQ, I would proudly like to say that joey has forever sealed my fate as a life long customer of the _____ Mainstreet Dairy Queen. Thank you for outstanding customer service and for an even better experience.
Don’t hurt your brothers and sisters on this earth… instead, be the person to lift them up.
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